In other words someone watched The Last Starfighter. Not exactly a new concept.
I was able to keep them on the line talking about random stuff, and not anywhere near a computer until some manager yelled at the poor phone dweeb.
I made a BartPE recovery disk with DriveImageXML for the imaging component it worked great.
I made sure the install image fit onto a DVD.
Computer Science is merely the post-Turing decline in formal systems theory.