In other words someone watched The Last Starfighter. Not exactly a new concept.
I was able to keep them on the line talking about random stuff, and not anywhere near a computer until some manager yelled at the poor phone dweeb.
Awesome.
I made a BartPE recovery disk with DriveImageXML for the imaging component it worked great.
I made sure the install image fit onto a DVD.
"What man has done, man can aspire to do." -- Jerry Pournelle, about space flight