It appears your account was accessed by an unauthorized third party and used to send unsolicited emails to other community members, including email offers to sell items outside of eBay. It does not appear that your account was used to list or bid on any items. Additionally, the email address on your account may have been tampered with, which is why you may not have received any emails about this activity.
At this time we have taken several steps to secure your eBay account. Rest assured that your credit card and banking information is safe on the eBay site. This information is kept encrypted on a secure server and cannot be viewed by anyone.
To regain control of your account, please complete the following:
1. Change the password on your personal EMAIL account to verify that it is secure and cannot be accessed by anyone other than you.
2. Change the password on your eBay account. To do so, click the "Forgot your password" link on the eBay sign-in page and change your password using the instructions provided.
3. Follow the steps below to secure your account:
> Click on the "Security & Resolution Center" link found at the bottom of most eBay pages.
> Click on the "eBay Account Protection" link in the "Online Security Resources" box. This will take you to the help page titled "Securing Your Account and Reporting Account Theft."
> Follow the instructions provided in "Securing Your Account".
As you take these steps, please be aware that you may need to repeat the instructions provided above or use the "Back" button on your Web browser to return to the "Securing Your Account" page.
To learn more about these fake or "spoof" eBay emails, visit the "Security Center" link found at the bottom of most eBay pages followed by the "Stopping spoof emails and Web sites" under "General Online Safety."
If you are contacted with questions about the messages that were sent from your account or other related issues, please refer those individuals to the web address provided above.
eBay Trust & Safety
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