OK, so Apple's warranty is for only one year. As far as I know, they haven't violated any of the terms of their 25 page contract I never read. As far as I can tell, their support is as good as any cell phone company. (Not a high bar to get over.) So you're justified in calling me a whiner.
Still, after paying more for that phone than I've paid for some computers, I'm pretty unhappy with Apple. I've been using Apple computers continuously (but not exclusively) since 1985. I guess I'm pining for the days when a computer was still pretty useful and still getting updates 5 years after you bought it.
I really don't want to start another 2 year commitment on a smartphone. And the iPad I'm considering looks like less of a bargain if it is going to be made intentionally obsolete in 2 years.