perfessor multigeek's Journal: SAP: willful torture, or just bad design

A friend of mine is currently dealing with her office switching over to SAP from what I suspect was a cobbled together but functional set of semi-homegrown systems. She's in publishing and her office is in misery, especially, not surprisingly, those most responsible for data tracking.
Does anybody have any thoughts on this stuff? Good sources of training, books for non-techies? FAQs? Workarounds?
Even online documentation of how foul the system can be might help, if only for her piece of mind. (I note that www.sapsucks.com is taken but nothing is there.)
BTW, I *love* that Caldera merits its own journal topic line but databases, or even SQL do not. I daren't even consider that companies like Oracle or Computer Associates or even (gasp!) hardware topics like graphics cards or Cisco might someday aspire to parity with the esteemed likes of Amiga.
{sigh}
Rustin