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User Journal

Journal Journal: p2p.wrox.com submissions

I've been having a lot of fun helping people with their Java questions on p2p.wrox.com. It's a great forum both for giving and receiving general technology questions. I wish I could answer everyone's questions, but for now I can only answer most Java/MySQL/PHP questions :). Here are some of my recent posts:

Special Character issue in JSP
login script: user can't hit return for login
Java Media Framework(I am new to java)
Special Character issue in JSP
Sorting in Javascript.
User Journal

Journal Journal: Juno Online / NetZero needs to do more about fraud

In the last month and a half, Juno Online (who run NetZero) fraudulently charged me $39.90 for services I never ordered. That's fine: fraud happens. But I'm annoyed that when I called them, they sent me through three lines of support before telling me that they couldn't refund me my money. Apparently, their computer systems can't technically issue refunds themselves! So I had to call my credit card company and wait on hold even more to dispute the transaction and get everything straightened out.

I want Juno to have a better system for dealing with fraudulent charges. I shouldn't have to wait 30 minutes to clear up an issue that's not my fault. And now that I know what awful customer service they have, why would I ever want to be their customer??

FORTUNE'S FUN FACTS TO KNOW AND TELL: #44 Zebras are colored with dark stripes on a light background.

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