panaceaa's Journal: Juno Online / NetZero needs to do more about fraud

In the last month and a half, Juno Online (who run NetZero) fraudulently charged me $39.90 for services I never ordered. That's fine: fraud happens. But I'm annoyed that when I called them, they sent me through three lines of support before telling me that they couldn't refund me my money. Apparently, their computer systems can't technically issue refunds themselves! So I had to call my credit card company and wait on hold even more to dispute the transaction and get everything straightened out.

I want Juno to have a better system for dealing with fraudulent charges. I shouldn't have to wait 30 minutes to clear up an issue that's not my fault. And now that I know what awful customer service they have, why would I ever want to be their customer??