Usually a bank that doesn't screw their customers properly is one that fails. Screwing customers is how banks manage to stay afloat. Occasionally banks fail when they don't screw their customers enough. Think of each bank as a species which needs to screw a certain amount to maintain the species. If they don't do enough screwing, the species will thin out and probably go extinct.
When you have lots of cash at your disposal, lobbyists on your payroll, and congressmen in your pocket, all things are legally possible. Even if you used an automated tool. We should use this man as our rallying cry to attack Koch Industries again. Also educate people on how to create civil disobedience and not get caught.