It's not a bash on Sony or their hardware. The crux of the story is: PS3 retail kiosks lock/freeze/whatever up, a Sony rep played it off as something that happens on purpose, it's been confirmed by a few people that they were told the same thing. That is fact. Question my credibility if you'd like, but I think you'll find Destructoid (as a whole) to be both informative and reliable -- I wouldn't intentionally write and post a tall tale for the sake of hits (or anything else for that matter).
I wrote the story based on a conversation I had with a Sony PlayStation retail field rep. I have no reason to make up a story like this. I write content for Destructoid (mostly news related) and thought it was a) funny and b) informative enough to share.