Comment: Re:Meanwhile... (Score 2, Interesting) 460
Here's how companies are "trimming the shrubbery" now that the IT gardeners are gone.
My wife works at a large national DIY store as a receiving clerk. They pulled ALL IT support out of the stores and Distribution Centers and put the IT duties on the people like my wife. If they can't figure out the problem, they can call a national helpdesk who will walk them through the fix (this will not work with my wife). If there is a hardware problem I think they have to wait for a shipment from the corporate hq.