Same thing. First, verify it's where it's supposed to be. Second, if the resolution is good enough (and they weren't sure it would be) see if it seems to be oriented correctly.
If it's not where it's supposed to be, then there's a partial explanation of why it's not responding -- it's off course -- and also tells them their options are limited to setting it straight again. If it is, but it's oriented incorrectly, then the batteries are not getting recharged and you focus on getting it oriented correctly so it can get power again. If it is present, oriented correctly, and still not responding, then you've got a different set of options.
More information can only help.