Wow, I'm assuming you must be some Wippro / Unisys troll, or HR for a huge corp like IBM attempting to justify why you feel that ulcer growing in your stomach every day. I've seen direct evidence when working as a CSR at AT&T when outsourcing goes bad...bad like an Al Qaeda cell in a call center in Malaysia doing ID theft, re-routing call bills to random customers who are overseas...eventually the FBI came in and had to bust up the four person ring. Or walking a "Windows system admin" through how to install IIS on a win2k box because he didn't know how, and his company had his work network so locked down he had no actual Internet access so couldn't look it up himself. Listening to a Chinese woman and an Indian woman get into a heated argument while they just refused to listen to the actual management on a call, a critical SEV1 outage, because there was a cultural fight between the two we didn't find out about until a week later. Or when we had an outage in Mexico and no one answered the on-site phone, all their numbers where wrong in the database, and we had to finally wake up a Director who had some random higher-ups cell phone and woke the site support people who apparently were all sleeping on the job...20 different people, wrong numbers with extra digits, and they let us know in the conference call (while speaking spanish, even being told repeatedly it is an "English only" room) how little they actually cared if their airport had service or not.
If you claim to be an "American company" yet stab your American workers in the back at every chance just for your profit margin, your nothing more than a psychopath. Reading your comments makes you look like that; you sound like a wannabe slave master.