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Comment: Re:Counter strike (Score 1) 365

by l0n3s0m3phr34k (#43690343) Attached to: Biometric Database Plans Hidden In Immigration Bill
I feel laws need to be written in machine-understandable language, so we could have apps to tell us if some action we're doing is breaking even case law. Eventually this could lead to expert systems examining current laws, examining current societal attitudes, and suggesting reforms and changes to the human lawmakers. These expert systems could be incorporated into company policy compliance as well, so employees could be warned in real-time when something their doing might violate either corporate policy and/or the law. Of course no corp is going to want this, because then they couldn't bend the law and do "creative accounting"

Comment: I work at HP (Score 2) 205

by l0n3s0m3phr34k (#43322405) Attached to: Why Bad Directors Aren't Thrown Out
doing t1 support for five different clients at the same time. Right now they are implementing the LEAN methodology, but so far haven't told us what exactly this means. Well, we where told no more overtime. The only info I've been given is this ridiculas print out comparing our new policy to "lean meats, such as chick, turkey, pork, and fish." Luckily for me, there IS a question on it "What is the LEAN process?", however the answer is describing how an employee will come around to my desk "wearing squeaky clown shoes" to bring me meat. We're all hoping that this is just a joke, but these days one never knows. Maybe the meat comes from the former employees downsized via LEAN.

Comment: Re:Car analogy (Score 1) 392

My Jetta has one, and we got it for around $6k from Enterprise...probably one of the best investments ever concerning a car. It was very clean, well maintained, all shop visits well documented... And it's way fast. Popping up from 1st-2nd-3rd etc at the exact right moment, knowing when to hit the gas and shift at the exact right RPM...then once your in 6th switch to sport mode...getting up to 100 on a somewhat busy highway is no problem, especially when I'm late for work. Once I get out ahead of the traffic, back down to normal drive to save on the gas. I love the car, it's very powerful and smooth. And blowing by some stupid looking "tricked out" neon-light wanna-be drifter is quite fun, especially when you can hear they are giving it all they have and I'm barely hitting 4-5K rpm before I shift up and leave them behind. Of course, sometimes they try to chase me down the highway...spoiled rich kids in their fancy BMW lol.

Comment: Re:Data Plan (Score 1) 146

by l0n3s0m3phr34k (#39613903) Attached to: AT&T To Unlock Out-of-Contract iPhones
There are a few reasons...one, the system does notify you at least three times via text that it is going to happen, and to call 611. Most people ignore that. Another reason is that if you don't have a data plan, then you are going to be charged at the $2 per MB "pay per use" charge...so instead of $30 for 3gb, you could easily end up with $6000 data bill. Also, buried somewhere in your contract is a clause that we can change your plan if your usage will negatively impact the network...of course there isn't really a straight-forward reason is to how a smartphone without the right data plan does this, but that's the way it's written. Right here (http://www.wireless.att.com/cell-phone-service/legal/index.jsp?q_termsKey=wirelessCustomerAgreement&q_termsName=AT%26T+Wireless+Customer+Agreement&section=termCommitChargesBillingPayment&q_subTitle=TERM%20COMMITMENT,%20CHARGES,%20BILLING%20AND%20PAYMENT#canAttChangeMyTermsRates) you agreed that AT&T "We may change any terms, conditions, rates, fees, expenses, or charges regarding your Services at any time. " If you have an LTE smartphone without an LTE plan you will probably only connect at 2G speeds. That contract also states that specific data plans are made for each class of phone. And the very first clause states "Your Agreement begins on the day we activate your Services and continues through the Term of Service specified on your Customer Service Summary ("Service Commitment"). AT THE END OF YOUR SERVICE COMMITMENT, THIS AGREEMENT WILL AUTOMATICALLY RENEW ON A MONTH-TO-MONTH BASIS." There is a huge difference between this agreement and the contract time of the phone itself...your "contract" with the phone may be up, but the agreement never expires. Think of it like renting a house...once your lease is up, you still have to pay the rent if you want to stay there. It's the same with AT&T...the phone's contract is up, but your agreement with AT&T is still valid until you quit using the services.

Comment: Re:Data Plan (Score 1) 146

by l0n3s0m3phr34k (#39611959) Attached to: AT&T To Unlock Out-of-Contract iPhones
No, because our system detects the IMIE is a smartphone, and automatically adds the plan. In fact, I get alot of calls where someone's kid put their SIM in a friends smartphone just to test their card (or whatever reason), and then the parents call because their bill went up by $30...luckily we can check to see what phone is currently being used and see exactly how long that IMIE was used with that SIM...I often have to remove data plans and charges, using the "feature not compatible with device" reason.

Comment: Re:What about older devices? (Score 1) 146

by l0n3s0m3phr34k (#39611933) Attached to: AT&T To Unlock Out-of-Contract iPhones
It actually involves us submitting a ticket to Apple, because Apple won't actually give us access to the IMIE unlock database...same case with many Nokia phones, when I go to get the code it shows "eligible" but the code is "not found", so I have to submit a case for us to request the codes.

Comment: Re:Telus (Score 1) 146

by l0n3s0m3phr34k (#39611923) Attached to: AT&T To Unlock Out-of-Contract iPhones
Yes, quite often...I get many calls a week about international roaming. About half are putting an international feature on their phone, the other half are arguing that they "never used their phone" when they get their bill with international charges. In my whole two years I've only once seen a system error that charged someone...all their calls where in the US, except one that came from the middle of Mexico - but he had made a call from the US just minutes before and afterwards...so I removed the charges since it was physically impossible. With our phones you'll know it's roaming internationally when it says something else than AT&T at the top. And yes, international data is very expensive...I often instruct customers on how to disable their data, and educate them to only use wi-fi when overseas.

Comment: Re:What about older devices? (Score 1) 146

by l0n3s0m3phr34k (#39611873) Attached to: AT&T To Unlock Out-of-Contract iPhones
I work for AT&T as a CSR, this was in our team meeting last Friday...yes, it is potentially eligible. It has to meet the following criteria: 1. Completed a two year contract OR be able to prove it was purchased at non-commitment pricing. If you bought it from us at the no-commitment pricing, then we usually have the records so you don't have to prove it...you only need to prove it if you bought it from a 3rd party. 2. Not on an line that has had the phone listed as stolen, as in the original customer has called us and reported it stolen. 3. If your a current customer, your account has to be "in good standing", which usually means no past due, and no recent disconnects or late payments. It wasn't specific in how far back we will check...but I haven't yet read the actual policy.

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