My iPhone dropped about 12 inches, if that, to a sidewalk, and the screen shattered. It looked like I'd hit it with a hammer. I caught a ride to the airport from family for an early flight, and fell asleep in the passenger seat. The phone slipped out of my pants pocket, and when I opened the door to get out it fell and hit the sidewalk.
AT&T has a 30 day warranty on the iPhone. Anything beyond that, you're out of luck and you have to talk to Apple. I'd had the phone for maybe 3-4 days beyond that period. AT&T refused to do anything. I went to the Genius Bar at an Apple store, and they told me that, gosh, it's safety glass. It's not supposed to break like that. I said, "And yet..." They told me to talk to AT&T and see if they'd do anything. I got the sense that since I didn't buy Applecare, they didn't give a shit about me. I loved my iPhone, but the royal buttfucking Apple gave me over a product that they as much as admitted to me was defective completely took away any of the respect I had for their brand. The only Apple product I might consider buying now is an iMac, because I'm a musician. When I get one, I'll be getting it used, and Apple won't see a dime of my money.
Apple has jumped the shark as a company, and no longer feel like they have any responsibility to their customers. Pull the wool off your eyes and realize they're like any other big corp.