The problem is, as I've been flamed for before, Linux is still nowhere near the point where a non-techie will consider adopting it.
No... the problem is if you're too stupid to read Dells' website that tells you EXACTLY what OS will be shipping on the machine you just ordered you're too stupid to use a computer no matter what OS is on it. ...and for the record, I'd just about bet she had to physically check the box in the customization wizard on Dells' site that removed Windows from the machine and put Linux on it.
"Oh... I can save another $300 on this machine and I don't know what that is so I probably don't need it."
Ah... the future of America.