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Comment: Re:One trick (Score 1) 178

by himself (#41373437) Attached to: Spoken Commands Crash Bank Phone Lines

My sister works for a bank, and attended a vendor presentation about software that monitors IVR calls. They found that they got good results when listening for two keys phrases before transferring people directly to a Retention Specialist operator: "ridiculous" and "bullshit."

Naturally, I now answer "agent" to every prompt and then switch to "this is ridiculous bullshit" after a couple of tries.

You don't have to know how the computer works, just how to work the computer.

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