And if you're never allowed to move their cheese, you could never effect "progress" could you. Sometimes you have to move their cheese, and sometimes you have to let "this kind of stuff" happen. Sometimes you even have to do it with very small incremental changes. Since you used the helpdesk reference, perhaps just like the small incremental changes in every iterations of Windows.
You can move the cheese, but don't replace it with a box of poison that looks just like the cheese.
If they want to change the UI for a shifter, they should make it completely different, not make something that looks, and superficially feels the same while in actuality it's quite different. What they did is akin to wanting to have a joy-stick instead of a steering wheel, but instead of just putting in an obvious joystick, they made it look just like a steering wheel.