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Comment: Re:Ikea (Score 1) 71 71

A good manual saves 80% of helpdesk time. A really good manual saves 90%.

Ikea manuals are really good. They even allow their products to be less logical in construction, resulting in lower production cost and lower transport cost on top of the lower helpdesk cost. The manual is a one time investment, the others are continuous.

The problem is that very few people read manuals, and the sort of IT-ish people who read /. are among that few. Software (And software meant for end users, like Windows and Office...) used to come with manuals that ran to hundreds of pages, and documented every feature. Most of them never left their shrink wrap.

Comment: Re:What an idiot (Score 4, Interesting) 180 180

Apparently he was arrested (in public) at a library, and the techs who got the laptop knew what they were doing...

It was logged in, and they spend several hours copying data without letting it sleep or lock.

Full disk encryption is great, but assumes that you won't have unlocked it for the attacker.

Comment: Re:In Canada it is legal to download and rip movie (Score 1) 172 172

> In Canada, once you have paid for a license of a movie, it is legal to rip it from a physical copy, or download a digital copy.

The problem being, is that it is still illegal to upload that digital copy. And bittorrent is peer-to-peer, which means unless you have specifically configured your client to *not* *share* with other members of the swarm, you are uploading.

Where do you think the notice companies get your IP address? You sent them a piece of whatever content they're complaining about.

We have a equal opportunity Calculus class -- it's fully integrated.