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I have seen like 50 + websites reporting this. They all seem to have the same video. Guy sitting at his desk bending his phone. Then they state "some users report" without and data or evidence. Not saying that there is not a problem but OH MY how this has been jumped on.
I think it is because for 300 bucks a year, you can have a CA issue a cert without having to manage a cert server in your own environment. Not to mention hardware cost, server license cost, maintenance cost...etc.
I called their customer support to inquire. They opened a Ticket and said someone who I couldnt understand would get back to me within 3 days or maybe not at all. I think they then called me "assface".