Another case of misleading statistics...
The figures mentioned in the article are that 12% of the calls related to Android are hardware-related, vs. 7% for iPhones. From this, I could just as well draw any of the following conclusions:
a/ software problems take up a smaller portion of the issues related to Android phones than in iPhones; hence, Android phones are more user-friendly. -> headline: "Apple is losing out against Google on its traditional strength: user-friendliness"
b/ software problems take up a smaller portion of the issues related to Android phones than in iPhones; hence, assuming both user interfaces are more or less equally user-friendly, we can conclude that iPhone users are not as tech-savvy as Android users. -> headline: "iPhone users dumber than Android users, study shows"
What kind of reporting is this if they make blunt statements without ANY real basis to back things up.