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However, this proper functioning of QoS is, as anyone who really knows QoS, dependent on the proper configuration on every node in the network. If you are talking VoIP, for instance, just one improperly configured node, or even a single link on a node, can break QoS on the entire network (or at least flows going through that node/link). Since most cheap home equipment does not have configurable QoS settings, or at least not to the extend that Internet infrastructure devices do, they may well be part of the problem.
However, as far as the Internet infrastructure devices, if Comcast, or any other ISP, is suffering from "buffer-bloat" on their equipment I'd blame them for not configuring QoS appropriately.
There is also the "once bitten twice shy" syndrome. MS has such a horrible past that even when they do something worth of praise it is very difficult to trust that there is not some hidden scheme with ulterior motives. So please understand forgive if us