Quite like "Charlottes's Web. Give that a go. If they complain, think again.
These are absolutely core business systems; making decisions which turn out to compromise their smooth running is unforgivable. If I banked with any bank in the RBS group, I'd be out of there ASAP if this indicative of how they run their operations.
It would appear that an update to CA-7 resulted in the actual schedule for these being corrupted or deleted. Therefore they do not know how much any customer actually has in their account, since accounts were not updated with transactions from the previous day.
The problem now appears to be fixed (read: update backed out and control datasets restored), but they still have to run through three days of unprocessed transactions, so people are not getting money paid in during these three days into their accounts as expected, resulting in misery.
This is something which should have been detected and fixed in a competent mainframe site very quickly indeed, so I imagine that the wisdom of outsourcing any "back-office" function of this nature is shortly going to be a matter of very close scrutiny.
Hope this helps.
So they can hear a gunshot when they're not turned on? And that's patently true? Jeez, have you americans invented magic and not told the rest of us? Yes, I'm sure Slashdot readers can think of loads of ways to do just that (pressure sensitive switches, etc., etc.) but I was more askance at the sheer mendacity of the spokesman. The case is only extremely rare if he is lying through his teeth.
What, they might actually invent their own for a change? Unless "lessen" is a synonym for totally abandon (and stop copying). Like that's going to happen anytime, real soon!
I'll second that. I use to own a WEM westminster combo (5 watts, 10 inch speaker) that sounded great. Years after I sold it, I saw Alvin Lee (no less) using one on the Old Grey Whistle test. Could have kicked myself (again).
"The most important thing in a man is not what he knows, but what he is." -- Narciso Yepes