I am in no way defending the industry. My point was the way you casually dismissed the workers as if they could just walk out the door and magically find other jobs. If the only people you've worked with who where desperate enough to work these jobs are college students then consider yourself lucky to live in a well off area, by comparison anyway. Around here no has illusions about what kind of job telemarketing is and no one loves it but many consider it good employment. At least they used too, outsourcing has hurt the companies who used to be big employers here. What you have to realize is the reason those folks in MO and GA are so desperate for your low paying unskilled jobs is because there is no "other low-paying exploitative industry looking for unskilled labor would fill the gap". I'm lucky to be a skilled IT worker with a good job in a reputable industry but I know many good and decent people who simply have no other options. The fact is in a lot of this country there are simply no jobs and people without training, skills, education, or money can't just pick up and move in hopes of finding work elsewhere.