Is it just me or does it seem like keeping a lot of people on hold when they call 9-1-1 is a bad idea? Seems to me the better approach would be
1. Stiffer penalties for non-emergency callers
2. More people answering calls
You could even have lesser trained staff to handle the less serious calls in order to keep lines open to the fully trained staff and defray cost.
If he's talking about computers: mod parent down.
Anyone who knows how to use them will tell you mouse gestures are far and away the most efficient way to browse the net. Especially if you use lots of tabs and sift through large numbers of pages.