bofar writes "The Planet just merged with SoftLayer. Slow service gets even slower and more bureaucratic. We had a system fail due a disk problem last night. Here are the ticket comments,
Me: 11/18/2010 11:09:25 PM The filesystem is corrupted on pweb03.... Please run diagnostics on the disk and replace it if it is bad. Feel free to destroy any data on the disk, but reload Centos when you are done.
Planet: 11/18/2010 11:19:33 PM I am looking into this for you. Thank you for choosing SoftLayer,
Planet: 11/19/2010 12:09:06 AM I'm forwarding this to our datacenter for further investigation. I am unable to access the server. Thank you for choosing SoftLayer
Planet: 11/19/2010 12:51:08 AM Softlayer requires your approval of a designated time before the specified work can be performed. Please allow a 4 hour window so that we have ample time to address issues as they arise.
Everyone above the age of five understands when you are asked to do something, the implied time is NOW!"