My 2013 Fusion has been in the shop for 3 weeks in this last round of fights over the failed software. My temperature setting went to 'upside down question mark' which turns out to be extreme cold (extra cold in a Michigan winter). Finally, somewhere between 00 degrees and 2^1 degrees I found a the only heat setting... 'magma plastic burn smell hot'. So I took it in, they reloaded the software and I lost all center console controls (physical buttons) and no heat at all... and lost heated seats too. I can't blame the dealership, they connect the car to Ford servers and pray for a perfect connection to a shitty update process they have little control over. Not having my new car for nearly a month over a bad update makes me feel like software warranty should come standard with a new vehicle. This glitch was supposed to cost me $1100. Cost me about $100 in the end after the dealership and Ford ate the majority of it.