Update on my post... this was the quickest, simplest, most pleasant experience ever with an ISP, this was awesome. Please up-vote radish's post!!
I've been having disconnects around 1pm every day for the past couple of weeks. It would always come back after a couple minutes, and would be fine from then on until the next day. Looking at my modem logs, I see T2, T3, and T4 timeouts whenever this would happen and many un-correctable errors.. I simply made a post with my info (it is private, only the TWC members can see it) and posted the modem logs to it. About 3 hours later I had a reply from a TWC tech who said they looked at their logs and confirmed my internet drops, and had scheduled a tech to come out tomorrow. At first I was like uggg a tech coming out will be worthless and stuff....but then I got a call from TWC about an hour later. The lady said my issue had already been escalated to a senior tech who had checked it out remotely and made a fix and that my service call wouldn't be needed anymore, hooray! I checked back into my router and can see that they pumped up the Power across all the downstream channels, which we'll see if that actually resolves the issue, but it was so simple to just make a forum post with my router logs and get an actual technical fix and not just a bunch of 'restart the modem' and crap on the phone. Will definitely use this for future issues.