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Comment Re:It's a wider issue (Score 1) 84

Yep, agreed. I don't think there have been too many blatant examples of actually removing functionality through updates, though - at least that I can recall offhand. While US consumer protection laws aren't quite as strong as in some European countries, a company that altered a product post-sale so radically would quickly find itself at the receiving end of a class-action lawsuit.

One could argue that Sony did this with the PS3 when they removed the "other OS" functionality, but I think they got away with it* because:
a) It was a feature that very few of it's customers used, and
b) It can easily be argued that that functionality wasn't central to the functionality for which most consumers purchased their device.

* A class-action lawsuit was filed, but was eventually dismissed.

Comment Re:Troll them! (Score 1) 142

I wish Lenny had more to say before he starts repeating himself. I bet he could keep most of them on the line a lot longer ;)

The ducks are priceless, I love the diversion strategy. A lot of Lenny's stuff works because it can be interpreted as appropriate answers to a wide variety of questions. Like his "Good, yes yes..." can be seen as responding to a question about how he's doing, agreeing to a yes/no question, or simply being polite.

It seems that usually Lenny fails when people start trying to get numbers out of him ("how much are you willing to spend?", "how much can you donate", "what's your credit card number", "what's your address?", etc) It'd be nice if Lenny had a way to inject some numbers into the conversation (fairly late in the conversation, after he's done his "world finances" speech), without his response only being applicable to questions about numbers. For example, maybe he could have a barely audible conversation with someone family member in the house, wherein Lenny sounds like he's referring to the phone call and trying to gather information, then starts repeating some numbers ("thirty-two.... oh.... oh?... but the... (mumble mumble...)", then goes inaudible again, and ultimately the person leaves the house thus making them conveniently unavailable for followup. Lenny then returns to the conversation on the phone with some meaningless mumbling or platitutdes, leaving the caller to interpret the numbers that he heard as either the start of the numbers he was asking for (or the whole thing), or contrarily (if he wasn't seeking numbers) a side conversation that has nothing to do with him. Lenny's next response should start off with "yes, yes...."

The caller would surely follow up trying to get more information / the rest of the information that they were seeking, so Lenny's next line could operate on that assumption. Maybe have one of his rambling stories at that point, and then after that he forgets what it was he was saying the person on the line... maybe eventually calls up the family member on a cell phone to get the needed information, getting another mumbly conversation, ending with the family member brushing him off and telling him that they don't have time, that he should talk with (other family member). Giving Lenny an opportunity for more delays and brushoff tactics, plus plenty of apologetic "I hope you're not upset with this old man for taking so much time..." type responses... maybe him having trouble with his cell phone (perhaps even trying to get the operator to offer tech support advice? ;) ), ending with him giving up and having to go dig through files (that could take AGES).... I bet they could go from record conversations in the half-hour range to average conversations in the same range. ;)

Comment Re:It's a wider issue (Score 2) 84

Devices updating is both a good thing and a bad thing from a customer perspective. You can get new features, bugfixes, and security updates, of course. But what happens if functional changes are made and you aren't happy with it? That's sort of a tough one. Almost any functional change you make is going to make a small percentage of people unhappy, because people don't like change, or it may genuinely be a worse experience for them for whatever reason.

Does that mean a company shouldn't try to genuinely improve their product? People might also complain about the opposite - that a device has been "abandoned" if nothing ever happens with it. We see the exact opposite problem with many Android phones today - especially the lower-end models. The manufacturers have a sell-it-and-forget-it mentality, and that simply isn't acceptable nowadays from a security standpoint.

I think one good example of changes negatively affecting customer experience is all the Xbox 360 UI updates. At some point in time during the console's lifecycle, MS decided they wanted to push a bunch of advertisements out to their paying customers, and so radically changed the console's UI. Moreover, the new UI felt like it was a lot less information dense, with a good deal of space reserved exclusively for advertising. That was a change made solely for the benefit of Microsoft's bottom line at the expense of their customers.

Comment Re: I was able to successfully use a docx (Score 1) 174

In my copy of Word 2010, under "Save As...", I see the following supported formats:
Word Document (*.docx)
Word Macro-Enabled Document (*.docm)
Word 97-2003 Document (*.doc)
PDF (*.pdf)
Word XML Document (*.xml)
Word 2003 XML Document (*.xml)
OpenDocument Text (*.odt)
Works 6-9 Document (*.wps)
and a bunch more besides, like HTML, plain text, rtf, xps, etc...

For opening documents, there are even more options, like old WordPerfect 5.x and 6.x documents. I didn't see an option for opening .wri files from twenty years ago though, so there's that. Aha, gotcha M$!

Word 2010 opens lots of old file formats, and can save to quite a few of them as well. Did MS drop support for these in newer version of Word? I have no idea, but that would seem pretty strange to me. Smells like FUD to me.

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