After 4+ years of EverQuest (first with Verant, later SOE), these lines seemed familiar. PR with very little understanding of the player base or game play experience. I still can't decide if Sony is really lacking in creativity and intelligence or just honestly does not care about its' customers (as evidenced by the extremely poor communication mentioned earlier). I suspect it is all of the above.
Back to Anarchy Online, since I will NEVER buy another Sony product, of any kind, ever again.