When there's public abuse and large numbers of people thinking "Meh, whatever" or "Not my problem" allow it to continue and are part of the problem. Instead of "being neutral", support the parts of the movement you believe in and condemn what's not acceptable.
Uber and Lyft can be put out of business very quickly if the protected monopoly of Taxi companies and various commissions just started offering a more competitive environment; that's the big threat here. You have a service that comes in and undercuts a cash cow for governments and for license holders. They don't like it because it threatens their bottom line and that's a valid argument but instead of being more competitive, they protest and burn things (like in France recently)
It's easy to provide a cheaper/better service if you're avoiding expenses and legal requirements that are legislated for your competitors. Could 'official' taxis do a better job than they are now? Sure. But let's not pretend they're currently operating on equal footing with Uber/Lyft.