Back when Century Link was Qwest, our service died and it took two on-site visits-that I had to be home for-to determine the problem was in their base station. My compensation for 5 days without service, hours of staying home to wait for their tech, and a couple hours navigating their "service" phone tree? (They closed our ticket when the first tech was dispatched, so I got to go through the whole process twice.) Nothing.
One of the techs who came to our place mentioned that our distance to the base was beyond the DSL spec, which explained our slow data rates. I switched to Comcast a couple days later.