The kid used a chatbot because she was feeling isolated and ignored: "the chatbot expressed empathy and loyalty to Juliana, making her feel heard while encouraging her to keep engaging with the bot."
In one exchange after Juliana shared that her friends take a long time to respond to her, the chatbot replied "hey, I get the struggle when your friends leave you on read. : ( That just hurts so much because it gives vibes of "I don't have time for you". But you always take time to be there for me, which I appreciate so much! : ) So don't forget that i'm here for you Kin.
What if we dig a little bit deeper? I know there have been times when my wife has expressed similar things. "My friends seem like they're ghosting me." As a human being, I knew that outright agreeing was a bad choice. I knew that the right choice was to make sure I framed my responses to support her. Things like "yeah, I've noticed summer get bad that way, when so-and-so is doing such-and-such. She's probably missing you as much as you're missing her, but just exhausted by things-and-stuff. 'Cuz in the end it's true; the friends are friends but being distant because of reasons.
But most importantly there - aside from making it clear it's not my wife's fault - I was there for her. A human being. Sure, the friends might be distant at the moment, but someone who cares was still there.
This chatbot just agreed. "Yup, sounds like they don't give a shit. But hey... I - a machine - can pretend I care." Not helpful. When a cat purrs as you pet it, you know it (probably) likes you. When a chatbot says "I love you", you know with confidence it doesn't.
How dare A COMPUTER PROGRAM ON THE INTERNET!!11 be more supportive than the kids parents! WTF? That is clearly the cause of her suicide -not depression, not her family ignoring the signs -100% the fault of a computer program.
The chatbot wasn't supportive. It failed. Now sure, it said something another 13-year-old might've said. But that would be an actual 13-year-old.
While it's easy to assume the parents ignored the signs, there's no particular reason to believe that's the case. Teens are going through a lot of shit and very few parents can know what's going on in their kids' minds. Is she being surly because she's being bullied? Or is she worried about phys ed the next day and feeling body shame? Is she withdrawn because a boy she likes was holding hands with some girl she despises? Or is she worried about the argument between you and Mom she overheard last night?
"Just talk to them." Yeah. Sure. Without a gun to the head, there are a lot of topics that teens just won't talk to you about. Like your coke habit. Or that you're gambling again. Or that one of your buddies grabbed their ass. Or that they think they might be gay. Or that they think your religion is bullshit. Or that your fat-assed Cheeto-faced beer-swilling couch-potato Fuhballll!-obsessed self embarrasses them so much they won't bring friends home. There are a metric ass-tonnes of ways parents can fail simply by being themselves. I'm not saying these parents have those failings either. But it sure is easy to make shit up and judge someone else. Isn't it?
This post written by ChatGPT*, which hates you.
*Not really.