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Comment Have a stake in the product (Score 1) 83

The best call center staff I ever encountered were from the era of workstations before x86 PCs and Linux completely took over that market. Developers were required to do rotation at tech support. The result of this was that callers would frequently find themselves talking to the person who had a significant hand in creating the software or hardware with which the caller had a problem. That alone resulted in much quicker and satisfying solutions than any script-reader could hope to accomplish, let alone a pseudo-AI program.

Comment Re:I called it (Score 1) 211

Remember that what we call AI really isn't. It's just a more advanced iteration of the programs used to create fake scientific papers from 10+ years ago. They're not going to take over humanity. Instead, the threats are from where they've always come from: evil people with lots of ambition. North Korea, China, and Russia already did this to subjugate their populations. So did Germany, Italy, and Cambodia among many others. All of them found that exploiting the stupid and gullible by way of mass media to create shock troops of enthusiastic thugs was very effective. Events of the past 15 or so years show that this technique remains effective: roadblocks, rioting, looting, arson, IEDs, harassment, extortion, assault, murder -- all executed by enthusiastic mobs.

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