Which is probably a fair enough comment, given we are not talking about some vast multinational company here.
But compare it to the Kickstarter page:
Hackers welcome. Have at it: It's easy to root (and rooting won't void your warranty). Everything opens with standard screws. Hardware hackers can create their own peripherals, and connect via USB or Bluetooth. You want our hardware design? Let us know. We might just give it to you. Surprise us!
After people began calling Al Sutton out over this, he made things even worse by implying that root access was a priviledge and Ouya hadn't promised much of anything (instead attempting to compare the console's openness to that of consoles you can buy at Gamestop).
As for "Open"; Well, a year or so ago the idea of going into a gaming centric store like GameStop or Game, buying a console, taking it home, writing a game on it, and publishing it without spending big money on development kits, licensing, and the like was pretty much non-existant. That's where OUYA is open; It's open to anyone to write games and apps without having to pay dev kit and licensing fees, it's open in that once you have your console you can code for it.
The reason you can still simply get root access is that I've seen people want to tinker beyond what most users would do. OUYA could stick to what was originally put on the Kickstarter page and take away root from non-devkits, but I, for one, would be against that, because I've seen that people do use it constructively and responsibly, and not everyone bricks their device then raises a support ticket to try and get OUYA to fix it.
So yes, I'll stick to calling it "shocking."
PS. A functioning non-OS-dependant recovery mode isn't just important for hackers. It could also be the difference between a faulty official update merely inconveniencing you, or outright bricking your console.