...probably said this would happen.
That won't work. If he shows up in court and say's, "I did not receive such a letter your honour.", then how the hell did he know to go to court. I've watched this happen in court before. The judge doesn't care how the document was served and will accuse you of playing games. If you don't show up in court, then you'll have a default judgement against you and a much harder uphill battle to get the order thrown out. In any case, it sounds like this is just a warning letter. It's not required to send a warning letter before taking legal action, just common courtesy. Just take a look at all the RIAA cases against unnamed defendants.
The linux community could be a little more sensitive to this by making the operating system and the programs installed with it considerably easier to use. I have seen incredible improvements over the past several years but it really does need to be more "Mac Like" if you want to target the moron market. The problem with this thinking is that it doesn't really resolve the problem, it just complicates issues.
The real issue is computer illiteracy. The more you dumb down the machine, the dumber the users get. The simpler the interface becomes to use, the less the user learns about the internal workings of a program. Then when a problem occurs, they don't have the capability to understand the problem and fix it.
I've done technical support for 10 years. When I fix a problem for a customer, I try to explain in laymans terms how the problem occurred and how to fix it themselves and how to prevent it in the future. I explain how they can learn more about a problem when they run into trouble. Some people get it and learn an incredible amount. They become quite proficient.
The key is educating users. We've seen this problem before when the printing press was invented. Only the well educated knew how to read. Computers are no different. They are a part of our everyday life. Like it or not we are dependent on them. We start our children reading at a very young age now. We should be doing the same with computers.
I was one of the fortunate few that did. When I was 5 my parents got a Commodore 64. My dad taught me how to write a program to print my name on the screen repeatedly. My fascination continued from there. In high school I had hard wired a CPU, some memory, a hexidecimal keypad and a digital display and programmed a clock. In university I designed a CPU. I have a pretty good understanding about how a computer works from the inside to the outside and am confident that I can fix any problem I run into with a computer - be it a hardware or software problem.
The basic concepts can be taught to children in their normal schooling. In kindergarden when children are learning numbers and how to add they should be taught other number systems as well such as binary or hexidecimal. In grade 1 when they are taught how to do simple arithmetic they should also be taught about AND and OR gates, etc. Children will make the connections. It will take a long time before enough people are educated enough that the illiteracy is no longer an issue. The educators need to be educated before they can teach. This would be an excellent project for a university. Computer science students, sociology students, psychology students, and students working on their teaching degree could work together to come up with system for teaching computer literacy through the entire school system (kindergarden - grade 12), and convince a local school board to test the waters. At each step of the way they will take a computer literacy test to determine the effectiveness of the program. Sure it will take a little over 12 years to run this type of a study, and even longer to implement it across the board if it's successful, but consider how long it's taken us to wipe out illiteracy since the printing press was invented.
1. Class action lawsuit against RIAA for false advertizing. They make up an absolute lie to look non-evil to sell more records.... Anyone who bought those records bought them under false pretenses.