We need to remember that most of us would not know how to create a financial derivative wrapping up bad mortgages into a pretty package and then selling them to banks who then get the government to cover the losses at the high end leaving the luzr$ holding underwater assets that they have to just give up. $12T worth of equity vanishing in the process. Yet these are the guys who pay us the best. The "techs" who lurk at the fringe, and who do not really know a packet from a pickle should be treated like physician's assistants or paralegals. Useful to do the routine stuff, but needing tech supervision or nudging aside when the going gets tough. They might be the hardware guys opening the hood and putting in the parts, while we wait at the keyboard to make it work. In a repair shop, it makes sense to form these sorts of teams, but for on-site delivery it is usually a one-man team, and in that case, we need to be careful to send in the paratechs only when called for, sending in the true techs when necessary. In the end, it is about education. Educate the users about why they sometimes only need the power user, sometimes the paratech and sometimes the tech. Educate the support spectrum to have proper (if limited) respect for each other and keeping each level engaged.
Sheesh, you'd think we thought being techie qualified us to do brain surgery, for crying out loud.