Way to Measure User Friendliness? 1
Submitted
by
Pav
Pav writes "While wrestling with yet another bunch of config files I started wondering if there were any metrics for measuring user friendliness. It's obvious that there's a cost for learning and using every UI — users pay this in man-hours and businesses in currency. Surely there has been research done on trying to quantifying this. Does Slashdot know of any? I'm sure developers would be much more likely to improve user friendliness if they were aware of ways to measure it."