Hah, I love that comment!
"Overall - considering performance, cost, and any other factors - how would you rate your ISP?" - so many factors in one 10-point scale? WTF are you thinking?
First, think about what you want to find out, make up hypotheses and then ask something related to them that can actually be translated into usable results.
As I've pointed out before: The creator of the survey was apparently constrained by the service she used to build this thing. By the looks of it, it's utter crap probably not even designed to be used for surveys. If she had googled (or binged, whatever...) for 5 seconds, she would have found at least 10 more suitable tools on the first page of results alone.