This isn't about bending over backward to make the customer happy. This is about selling a defective product to begin with. No where on the box does it say, "You cannot hold the device like a normal human being would or you'll interrupt/halve your signal." The customer is asking for a device that functions correctly. Not for a company to bend over backward to to appease a whimsical request.

"Entitled?" I'd imagine when he paid for it.

Prior to the work I am doing now, I used to run the EUS department for a nationwide company. Our Dell rep was pretty upfront with us about the overheating caps issue on mobos. In short, we were told that while it would impact our company's workflow, it was cheaper for them to provide next day support and over night the parts to repair the issues than to perform a recall on the bad mobos. This was primarily affecting Dell GX 320s. It was nothing that was hidden from us, and we were given a special deal on future machines to compensate. But in the end for them, it's the bottom line. All companys that provide a product would have the same view. Does the cost of a recall surpass that of the parts and labor to repair any reported issues? If so, just provide support.

Over Rated?! DID YOU PLAY Space Siege? Oh, wait. I see your point now.

The first college I attended was the University of North Texas. The call letters were never given normally. K-Unt would have been a great college radio station though.

I already paid for it, 50+ dollars for the install disks that has the content on them. It just seems silly that they then took the same content you had available to you with a monthly sub, put it behind a premium content lable and want you to repay for it when the game is now free to download/pay. Why did I pay for the content files in the first place and have a disk if I then have to repurchase that content I had all along? I have all of the "premium" content, it's just sitting in a jewel case on a shelf. There's a large difference between starting a game as micro transactions, then changing to one. Could I pay the same 15$ a month and get the same instances I had available to me with a sub? Sure. It just feels like a total jip.

This business model is a horrible example of how you can squeeze money from those individuals who pay to, "rent" your server space. To clarify on that statement, for DDO they stated that everyone can come back and experience the game for free. Those of us who had access to all of the content in the game originally had to repurchase the content as micro transactions. Your favorite quest hub prior to the business model is now only available by repurchasing what is on your installation disks to begin with. They niched all of the best quest lines and quest hubs as premium content, and forced players to repay via micro transactions to access it. This is pathetic.