* Innovative means of continuing to maintain a completely locked down network, even in the face of FCC regulations regarding LTE, in the name of security.
* Forcing device manufacturers to lock down bootloaders such that only Verizon can issue security updates.
* Failing to issue said security updates, creating insecure devices, forcing customers to upgrade.
* Requiring upgrading customers to obtain a downgraded (limited) data plan in order to qualify for subsidized phones. (You're always paying a subsidized price, whether or not your contract is currently subsidizing a phone.)
* Introducing a marketing strategy where eager users can pay twice for their subsidized phones if they'd like to upgrade early. (Do the math, it's not friendly, and is difficult to understand by design.
I'm sure there are plenty of legitimate innovations coming from Verizon. But it doesn't nearly make up for the harm they're doing to the future of mobile. Their primary mission is control, not customer satisfaction. They have a lot of customers, a lot of money, and most importantly, a lot of cell towers, which keeps us "happy enough" as customers.