I tried this myself and.. (Score 1)

When I bought my laptop recently, I was told I *had* to have works with it. Of course, I really didn't want it but I got it anyway. Thanks to the article poster's success, I tried getting a refund today. This is the result:

Thank you for reaching us at Dell Asia Pacific Customer Center (Dell APCC). I understand that you would like to exchange your Microsoft Works. Kindly note that the licensing policies differs by region and we are not able to comply to your request as this is an infringement of license agreement between Microsoft and Dell. Thank you for your kind understanding and have a nice day.

I wonder what the licensing policy is... "We will force MS works down every customer's throat, whether they like it or not". Anyone want a free copy of Works?