Comment Re:strawman; nobody's asking him to be "PC" or "ni (Score 1) 361
How about handling it sensitively. After all, someone cares enough to think that you need to know and be involved.
Did lower management tiers fail them, are they talking shit or did they just skip the chain of command? For the former you absolutely want to be nice to the individual, they've just helped you realise that you have a problem. For the latter two options it's pretty easy to diplomatically steer them back towards the appropriate channels without being a complete cunt about it.
Can you come up with a reasonable scenario in which being a twat _is_ the correct action, in a business environment?