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Comment Know when to hold 'em, and know when to fold 'em (Score 2) 489

IMO, Microsoft has a big hit on their hands with Windows 10, from the looks of the developer preview. If it continues as planned, it should be the upgrade all of the Windows 7 holdouts have been waiting for. It has package management from the command line (a real plus for I.T. folks supporting these systems on a network), and native support for the latest hardware technologies like USB 3. The problems with the Metro UI in Windows 8 should hopefully be worked out, too.

But Windows Mobile for phones? They've tried and tried again and it's pretty much a non-starter. People simply aren't that interested in a Windows UI on a cellphone. IMO, they need to cut their losses and quit trying to have Microsoft everywhere. Focus on what works and build on that. EG. Move forward with such things as Office for iOS, because that's being smart. (It costs too much to try to convince everyone to ditch an iPad and buy a Surface tablet instead. Make your money off selling apps for iOS instead.)

Comment Exaggeration, much? (Score 2, Informative) 592

I dislike the malls too, but truthfully - I consider the Apple retail stores a net positive, and another reason to keep buying Macs instead of something else.

If I don't want to visit a "Genius Bar", I don't have to, and neither do you. Apple has a toll free number you can call for service and support, which I've used several times before. They'll even overnight you a postage paid return mailer box to pack up your machine in, to go back to them for service, if needed. (This is identical to the service procedure I've gone through in the past with Toshiba -- except Apple is much quicker to answer their phone, vs. leaving you on hold for 45 minutes first.)

The GPU problem you're complaining about on your 2011 model of Macbook? That was a WELL known issue, across the board, with just about ALL notebook manufacturers who used those GPUs. So it's not even fair to use that as a reason you feel Macs lack quality or reliability. By contrast, I've got a 17" Macbook Pro that's from early 2010 which I leave on 24 hours/7 days (typically in a Henge dock on my office desk these days) and it's never needed service at all. It's my main work computer, and with a 512GB SSD I put in it a while back, it still feels pretty fast too. 5 years of daily use isn't bad at all for a portable, no matter what the brand.

I agree that Dell, arguably, does Apple one better in the area of service by sending out on-site technicians. BUT, I've worked for years in places that used exclusively Dell so I'm very familiar with that whole process too. Especially in more recent years, those techs are notorious for not showing up when they're scheduled, or bringing out an incorrect repair part, causing you the inconvenience of waiting around for them to show a second time.

For what it's worth, too.... Apple does have a couple of different programs you can join if you're a business user of their machines, to make the repair process a lot easier. They don't advertise these as well as I think they should, but they do exist. With one of them, you can get your own employees certified as Apple technicians so they can troubleshoot problems themselves and call Apple to get repair pairs overnighted to them under the warranty.

Comment Glad to hear they were punished, but ... (Score 4, Informative) 179

Just to play devil's advocate here.... The newer wireless access point products on the market like the Cisco Meraki gear encourage this sort of behavior, with their "Air Marshal" capabilities. They're designed so you can actively DoS wi-fi routers that appear on your network, "unauthorized".

They even have an extra radio integrated in them for this functionality, separate from the ones handling the rest of the wireless traffic.

So arguably, the I.T. folks who set this whole thing up for the hotels might have done so with intentions of preserving the integrity of the paid hotel wi-fi network, and not because "they mistakenly thought they owned all of the airwaves inside the hotel building". It's still an asshole move to set something like this up, IMO ... but a hotel chain that charges for its wi-fi could reasonably argue that it's in its best interests to ensure its paying customers get a good, reliable signal with it. That could be compromised with hundreds of guests setting up their own APs in their rooms.

Comment We still run it too! (Score 2) 640

Our workplace made a decision a while back to stay on Windows 7 Professional as the "standard" for our Windows users. (We also support a number of Macs.)
In general, I think many corporate I.T. departments have a policy of upgrading every OTHER release of Windows. (For example, they stayed on XP and skipped Vista. Upgraded to 7 and will now wait for Windows 10.)

Even if you go back as far as Windows '98, it turned out to be wise to stay put on '98 (upgrading it to second edition where possible) and skipping Windows ME.

IMO, there's just no benefit to a Windows 8 migration. The arguments like "no new Direct X support for 7" is meaningless when the users just use 2D apps like MS Office and a bunch of web based apps. The new "tile" interface means more training is required, which is a real problem for us, with so many mobile workers scattered all over the country.

Meanwhile, Windows 10 is the one really bringing the "added value" we're after, with such things as an upgraded Windows "PowerShell" that will finally support software upgrades from packages (similar to Linux distros) from the command line.

Comment I think you're S.O.L. then.... (Score 1) 629

Fact is, at least in the U.S. -- the whole cellular market is designed around a 2 year device rotation as "standard".
This is due to the popularity of the 2 year contract that includes a heavily subsidized handset at signing or renewal time.

The industry figures that unless you're one of the less desirable customers who gets a pay as you go phone due to problems passing a credit check, you're going to keep paying $60-100 per month or so for the length of time you want to use a phone, and you're going to expect a shiny new model every couple of years as part of that arrangement.

I do think this might SLOWLY be changing a bit, largely thanks to T-Mobile trying to act as the rebellious upstart of the industry and encouraging people to rethink traditional contracts. (Additionally, the companies like "Net 10" who act as wholesalers of minutes of service and kilobytes of data from the major carriers help fuel interest in buying higher-end handsets straight out and using them without contracts.)

But no - there really is the expectation that a couple of years of support is all that's necessary on a cellphone. And tablets are sort of falling into that same category by default - simply because they run the same OS's as the cellphones do.

Comment re: ill informed votes better than none at all? (Score 1) 480

I don't really expect voters to be "experts" on the topics they're voting for. And at least in my own case, I often feel I'm vastly under-informed on what I'm about to vote on. (In reality, some of the people I'm asked to vote for haven't made any effort to publicize their views at all. This tends to happen with judges or folks in charge of treasuries or school-related positions pretty often. You'll often find someone standing near the polling place handing out a list of recommendations of who to vote for, for these things -- but that just tells you who wants to give the most money to the school or organization who made the flier.)

Regardless, I usually feel relatively informed on at least a few of the issues up for vote that I'm most interested in. Therefore, I go to cast votes on those issues, and I may just skip over the ones I have no real opinion on.

The problem I have is with apathetic voters who vote simply due to peer pressure. You can say all you want about them cancelling each other out (thanks to equal numbers voting for both sides of an issue) -- but I feel that every vote counted acts as evidence an individual supports the candidate the vote was cast for. When all of the candidates are lackluster or even guilty of previous corruption - I'd rather see them get very few votes on either side, then large numbers from all the disinterested and uninformed who just "pick one" at the polls.

Comment Re:Secret Ballot? (Score 1) 480

I absolutely agree!

This is the single biggest issue I have with all of the ad campaigns trying to convince people to get out and vote. The result is, you get a bunch of uninformed people who really don't care enough to cast an educated vote - but they go so they can get the free "I voted!" sticker, feel good about themselves and fit in with what's perceived as "right" or "cool" (a la MTV's "Rock the Vote" advertising, years ago).

If all of the options available to vote for are so unappealing, many people can't even bring themselves to cast a vote one way or another? That says something too. Those are the elections that SHOULD be showing really low voter turnout.

Comment Re:Oh good Lord (Score 1) 426

Well, the Cadillac ELR got the styling thing down, arguably (by recycling the award winning "edgy" styling of their CTS Coupe). Yet it, too, is doing horrible in sales numbers. (I believe only 1,200 or so sold for all of 2014!?)

Look at the insane price though and it's no wonder... I hear they're discounting them by about $20,000 to try to get them off dealer lots now, and people STILL think it's too high. I mean, the bottom line is -- if you have the money for a "high end electric" car, you want Tesla, not Cadillac wrapping their modern idea of a luxury car around some Chevy Volt technology.

Comment Re:Modern Technology (Score 1) 189

Yeah, ANYTHING is possible given enough talent, dedication and funding.

In reality though, even these multi-year, multi-phase implementations tend to go way over budget and fail to yield everything promised.

I've seen it happen, first-hand, when a company I worked for decided to implement a new ERP system and phase out a number of other applications and processes. They DID shell out the money to get the analysis done properly, but the problem really came in with ability for the new software to perform as intended. Bugs were found during the roll-out, but the team doing the implementation had too many layers internally to get those bugs corrected in a reasonable and timely manner. (EG. They'd have guys flown out and paid by the hour to give employee training on the new software and how to do something with it. During that process, they might run into a glitch -- but as trainers, they weren't really capable of fixing it or even having a direct contact with someone who could. They'd just gloss it over and move on, promising to "make a note of it".) If they even remembered to pass the note along about the bug, chances are it went to some team responsible for collecting the reports from other people on staff with the company. So now the bug was perhaps poorly or incompletely documented in some kind of bug tracking database. When will the actual developers get to addressing that bug? Hard to say. As likely as anything, they might claim it wasn't reproducible with their environment, or ask for more information. But since our people didn't have access to the database directly, we'd never be able to directly reply with that additional info or help finding the bug.

There were times my boss fixed problems in their system himself, because he knew more than the average person about the back end database it used. When that happened, I remember him telling their people about the fix and it was pretty much ignored, as in "Well, that's great then! Our team should eventually figure it out too and roll it into a version upgrade...."

For millions of dollars spent, I don't think you should have to work late nights finding your own fixes for their defective code ... but that's how it went down.

Comment IMO, it trends whichever way the wind blows.... (Score 2) 294

I was just talking to some people yesterday about the popular trend in offices to build open floor-plans in lieu of the traditional cubicles and dividers.
Even Google embraced the open floor-plan concept, yet I can't find much evidence from people working in such an environment that they find it an improvement?

Basically, people are remodeling in this style because it's viewed as more trendy and insightful. Never mind the fact that the old way was probably done for good reasons and to solve real problems. (Open floor-plan offices have serious problems with noises, distractions and a lack of appropriate places to go make a phone call with a client or vendor. They remove the privacy of the individual worker, causing everyone around to see every little thing you do. Duck out for a smoke break or to use the rest-room? Everyone immediately sees how long you're not occupying your seat and can make judgements on your behavior.

Same thing with this argument of using remote, "work from home" employees vs. making people come in to a central office. There are, IMO, many good reasons to expect your employees to be physically present in a central workplace each day. (Companies like Yahoo, who tried letting people work from home, decided to ban the practice when it turned out to be a failure for them.) Truthfully, I love having the ability to work from home in my own job - but I do computer support and systems administration work. Realistically, I usually wind up coming in to the office and only working from home about one day each week. In my situation, I'm (thankfully) given permission to make judgement calls about when it's most sensible for me to come in, vs. stay home. If I expect it will be a day of nothing but phone calls, helping users via remote access to their machine, and working with cloud based services we use? Then sure, I can do it from home. Many other times though, I'm expecting a package to arrive with a part to replace for somebody, or I'm just able to provide people a better level of service if I can look at an issue hands-on with them. (Remote control software is all but useless if you're trying to figure out why they're having monitor issues, for example. It may look fine on YOUR remote session screen even if their display is going bad.)

I know a number of our creative workers putting together marketing proposals and the like do better work when they're in a group together, in-person. We've given them plenty of tools to collaborate remotely, and sometimes they do. But there are still lots of limitations with the technology, including internet bandwidth issues for some people, meaning their video keeps breaking up or their audio gets choppy on a conference call. And ultimately, you can't celebrate with co-workers for a job well done by remotely taking them out for dinner or a few drinks, either.

I've become more and more convinced that the best solution is a mix of allowing SOME work from home or remote, and SOME expectation of coming in, in person. You won't be able to keep "best in breed" software development going with a scattered workforce who only collaborates video video chat, IM, email or phone calls.

Comment Re:MicroSD card? (Score 3, Insightful) 325

I was just going to leave this whole thing alone, but I've got to comment on this one.

There's nothing that great about adding MicroSD card slots to cellphones. Sure, "Everyone else does it (but Apple)." -- but that doesn't make it a good solution.
Whenever I've used Android devices, it's always added an extra layer of complexity, determining if an app or some data is stored on the internal or external storage. And while perhaps they've addressed it now, I also recall a lot of hassles with certain programs requiring things be stored using the internal storage only - as they didn't know how to work with the MicroSD storage.

I think most cellphones just did it that way to make the devices cheaper to build. "You want more storage space? Whatever.... buy a card for that...."

I'm not going to try to debate that Apple overcharges for the storage you get in a given iOS device. (Heck, I agree... they gouge for it. But with Apple products, you almost always pay a premium. Either way, it just means whatever you buy from them has that much better resale value down the road too.)

I just find that with a phone, I want the information in it to be "one" with the device itself. If I store address book entries, for example, it may as well just be in the phone's own internal storage, because it would really inconvenience me if it was on a removable card and I swapped the wrong card in the phone that didn't have that data on it. Never mind the propensity for some of these SD flash cards to go bad without warning and lose everything on them.

So no, I have no issue with the way Apple chose to do things with the iPhones and no card slots. They *do* have a USB cable to facilitate data xfer to/from other devices, so you're not completely unable to communicate with other hardware. It sounds to me like some people just tried to get off cheap, buying the minimum storage version of the phones available and bigger, more feature filled versions of iOS don't leave a lot of space for your apps on the "entry level" model. Nothing worthy of a lawsuit.

Comment Re:Consumerization of I.T. and so on.... (Score 1) 50

No.... our company does advertising/marketing related work, so there's no HIPPA or other compliance regulation to worry about with the content that goes to DropBox.

In our case, we have a highly mobile workforce already, including a lot of freelance workers (some of whom are freelance status, yet essentially work with us on every project to the point where they're a "permalancer" ... and in at least one case, one of these people even employes a freelance worker underneath them). We needed a way for these people to collaborate on projects and easily share folders with specific people, but not necessarily everyone else.

Sure, you could store all of this on a traditional file server and let people access it via VPN, but that would generally require someone with administrator rights and the ability to adjust the permissions appropriately, as content was added. DropBox for Business makes it easy for people to shoot out email invites to download content and control who can access it themselves.

Comment Consumerization of I.T. and so on.... (Score 1) 50

I already commented on SysAid's own page, but my feeling is this:

Consumerization of I.T. is generally a win-win for employers and employees, as long as it's done properly.

It's always a good thing when you can hire somebody who is used to using a particular service, technology or product, and they're able to use essentially the same thing as an employee. It's one less thing requiring training and adding complexity to doing the job.

I think BYOD (bring your own device) with cellphones and tablets was the initial driver of this discussion? But increasingly, we're seeing cloud services as another similar area. Plenty of people are familiar with DropBox for example, and often have a free DropBox personal account. With our corporate DropBox account, though, we're able to let people manage both their personal and their new corporate-issued one simultaneously, using one login. If they leave the company, we can instruct the software to auto delete the corporate data on their device(s) while reverting back to working as a free personal DropBox again, preserving their personal data.

By contrast, another cloud based product we use and like is CrashPlan for backups. Unfortunately, CrashPlan creates "islands" for personal accounts, standard business accounts, and enterprise-class accounts. If you upgrade a user from one "tier" to another, their backup history can't be migrated over. They're stuck doing a full, new backup from scratch under the new service class. That's a real issue for us, as we move to the enterprise version of the service. (What if someone's laptop drive crashes out in the field, after we upgrade their CrashPlan version and before it got a chance to back up everything successfully?) This could impact people who'd been using personal CrashPlan accounts and work for a company that decides to bring all of them under the fold of a business class backup account, too.

So in the next 5 years? I see I.T. departments needing to give more consideration to selection of business tools that play well with shared personal/business use.

Comment So it's a library except digital with monthly fees (Score 1) 250

I don't see why authors should feel threatened by Amazon's subscription model for books? In the case of books and other publications, our government has been funding repositories for the physical printed works so anyone can read as many of them as they like at NO additional cost -- and this has been the case for many, many years.

As a general rule, I think people who actually buy their own copies of books only do so with a very select group of them they consider so good, they might want to read them over and over, or hang onto them to share with friends or family. These are the titles people will be likely to purchase the e-book versions of, if they're fond of reading via a Kindle, iPad or other electronic device - vs. counting on some $9.95/month recurring subscription to retain access to them. (With these subscription models, you have no control over what titles get removed from the collection over time and substituted with others.)

In that sense, nothing much changes here except lesser known authors stand an improved chance of getting read, if they're lumped into a "read all you like for a flat monthly fee" package.

Comment re: Facebook and your info for sale .... (Score 2) 278

Actually, I've had a Facebook account for years and I use it regularly.

Of course I'm well aware that they sift through all of my information and try to resell it. But IMO, it's a pretty well understood trade, and one that I don't have a big problem with. The fact remains, Facebook will only have the information that I willingly provide by way of posting it up there or filling out fields on the site. And meanwhile, they're enabling ME to obtain information on all of my friends and other online connections too.

I don't share or say anything on FB that I'm not already comfortable sharing with other people, so it's not like huge secrets are being revealed. Things I do get out of Facebook include using local buy/sell/trade type groups that people have set up (no fees to post listings or fees owed to the site operator upon successful sales) and special interest groups, such as one for one of the cars I own.

I've also been able to keep in touch with a number of old friends who I probably wouldn't keep up with otherwise, after moving. (And let's face it... that's primarily because there's nothing critical or earth-shattering to be gained by keeping up with these people's daily lives when you don't even live in the same city as them anymore. But when it's free and as easy as checking in on FB, it makes for a mildly enjoyable way to kill some time while better preserving those old friendships. You never know when you're going to visit a place you used to live, and it's nice not to do so without having to wonder if those people you "used to know" still live at the same address, etc.)

If Facebook does nothing for you, great. Don't use it! But I see so much bashing of the site that I think is unwarranted. Did FB ever so much as beg for donations from you to keep it operational, or limit how much time you could spend using it each month or day? Nope! And yet, you're even free to create new groups (even closed, private ones) without owing a dime. IMO, there's a lot of value to be wrung out of using the site -- despite knowing they're trying to cull value out of the content you put out there.

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