Comment Re:On-site tech support is key. (Score 1) 416
Have you actually tried to get service at a Genius Bar recently? The last two times I've been in to have someone look at my MacBook Pro (once for the infamous "failing keyboard" issue, and today for the "charged batteries don't power the machine" fiasco), there have been ZERO appointments available for the entire day at both (southern California) outlets within driving distance. In northern California, the Emeryville store Genius Bars are fully booked DAYS in advance.
While I'm occasionally accused of being a fanboy, I've been very disappointed with how difficult it is to get basic care for manufacturer-defective equipment at the Apple stores. Maybe all that "retail traffic" is simply people waiting around to get their defective machines looked at?