To be fair, they're working on it, trying new stuff. Holacracy, various attempts at being "agile".. Not all of them are working out, but trial and error is the only thing they can do.
It is true of course that in traditional hierarchal organizations blame goes up, making management responsible. But as you said, that is an industry wide phenomena, so the (widely acknowledged, also by managers) problem has to be deeper. For example, Holacracy (which I only learned about yesterday, so my information on that is sketchy at best) tries to address the issue on the organizational structure, trying to fix the problem on that level. Could work, who knows.
My point is that managers can't do their jobs without the metrics you already mentioned, and the evidence suggests they cannot get those on their own. Research might help, otherwise we could end up in an endless loop of trial and error ("maybe this time it works out!"). I don't know if there is anything being done in academia, but it would seem to make sense.