Comment Re:Depends on target market (Score 1) 159
You can also use this as an opportunity to educate your customers.
Start including text about 'why we are open' on the website and on the bug tracker.
Maybe push it out with marketing materials.
The best sales pitch I ever got was while traveling overseas: "I'll rip you off, but not too much"
He was honest that tourists don't get the best price and offered not to take too much advantage.
Software has bugs. Being honest about it can be part of the sales pitch.