I bought into the Samsung hype, fancy TV, best of breed mobile devices, I even have a Samsung Microwave. But as an owner I find their service to be among the worst I've ever come across. When my phone stopped working, they said it was water damaged and not covered by warranty. After weeks of phone calls and letter writing I had to take them to court to get a replacement. Ironically at about the same time, my daughter's iPod stopped working in a similar manner. 2 minutes in the Apple store they replaced it on the spot despite it having a cracked screen. I still won't own any Apple devices due to their overly restrictive interface, but they know how to treat their customers
Samsung recently pushed out an updated firmware for their LED TVs which breaks Plex, the most popular app for Samsung TVs. This issue is all over the Internet and Samsung's response is deafening silence. They won't roll back or even offer an alternate FW version, customers are left on their own and treated like shit.
I'll never buy another Samsung product no matter how good the specs are. Backup service is equally important and these guys are the worst at it.