Wow, so poorly informed yet so sure of himself. You need to get out of the basement more often.
Here in King County, WA, we have the delightful privilege of being gouged by Puget Sound Energy for both electricity and gas. Just to the north exists Snohomish County Public Utility District, which provides electricity and water for lower prices. The maintenance on the PSE system is quite poor, and their response time is abysmal. The SnoPUD system is well maintained, reliable, and their response to outages is very fast.
Throughout Snohomish County the small water systems that were created to handle new housing developments are being sold off to the PUD as their customers demand improved service and better maintenance, which the private companies don't want to provide. Customers in Snohomish County have the option to switch their electrical service to PSE's inferior and more expensive system, but for some reason don't do so.
Sure, there's extra bureaucracy at the PUD, but PSE's lust for profits more than makes up the difference.