numerous times to Steam because some game had some extra bullshit requirement like GFWL that wasn't listed on the store page.
I was very surprised - and after reading the entire ToS update - delighted when I opened Steam when I got home from work last night. I'm anti-drm but Steam does have some benefits and I've had an account for over a decade with hundreds of games and only a handful of problems.
I'm glad they're doing this and frankly it should have been their stance from the beginning, they've been notoriously tight-assed about refunds.
If anyone knows why they suddenly changed their very old and anti-consumer policy to this far better one I'd love to hear it.