Trust me it is hell! First, try to cancel using the options or settings in your Xbox, you can search for it but you won't find it. You must go to a PC to even find an online option to cancel but if you try to use the webpage it will gray out your option to cancel, or will give you an error that basically says "it didn't work" with no explanation or link. There is no way to cancel online go ahead and try, I guarantee it won't work. Then you go to support page and it won't give you a phone number, first it tells you to follow all these steps that don't work. Then when that doesn't work it suggest alternate steps that don't work. Still it won't give you a phone number, then it might show you an option to contact a representative with one of those enter you e-mail and phone number and your problem and "well get back to you" things (if you can correctly click through the maze of support links and don't forget to be logged in because you can't get to this without being logged in). And guess what, cancelling or even account management isn't an option for you to enter as your reason for contacting them. Then when they respond you, some time up to two hours later, it is an automated phone call that puts you on hold then redirects you to finally a real person, who asks you a ton questions and keeps hassling you to keep the service with offers of free games and things. They also survey the fuck out of you about why you are cancelling and won't stop even if you say you just want to cancel and not continue. THen, remember all the information you entered online? Ofcourse the person that called you doesn't have it. Remember, they called you with the online form you had to be logged in to use, and still ask for your phone number and other information to confirm that the account is yours. Just search on google for unable to cancel xbox live and you can find a ton threads and complaints.