Comment Re:symbols, caps, numbers (Score 1) 549
My previous bank (a regional chain), which I fired, had changed their online banking system. It told me to create a new password, which I did, and IIRC it was 12 characters long. I used the session in which I created it, then signed off. The next time I tried to access my account I couldn't, called their people for a reset, set my new password, used it, signed off, couldn't get in again.
Turned out that your password had to be between 8 and 10 characters long. It'd take 12, but it'd never be able to compare it correctly. Thus, my previous bank.
The other thing that caused me to seriously doubt their competence was when their system had crashed and I got an ODBC error telling me that their back end was in Paradox.
I will say one good thing about them, though. My wife's checking account is through them (she doesn't do online access) and last year we added my name to the account and I got a debit card through them. A few weeks ago we were in a nearby town and my debit card stopped working, it was fine two days prior and there was plenty of money in the account. My wife forgot her wallet, so we used my card. Fortunately I had my personal account's card with me from a different bank. Come to find out that they had preemptively cancelled a whole lot of cards because of the Home Depot breech and I had a new card waiting in my PO box. Unfortunately they didn't notify me in advance. Double unfortunately I also use my card at Kmart's pharmacy for my wife's meds, so I expect another new card in the mail.
Turned out that your password had to be between 8 and 10 characters long. It'd take 12, but it'd never be able to compare it correctly. Thus, my previous bank.
The other thing that caused me to seriously doubt their competence was when their system had crashed and I got an ODBC error telling me that their back end was in Paradox.
I will say one good thing about them, though. My wife's checking account is through them (she doesn't do online access) and last year we added my name to the account and I got a debit card through them. A few weeks ago we were in a nearby town and my debit card stopped working, it was fine two days prior and there was plenty of money in the account. My wife forgot her wallet, so we used my card. Fortunately I had my personal account's card with me from a different bank. Come to find out that they had preemptively cancelled a whole lot of cards because of the Home Depot breech and I had a new card waiting in my PO box. Unfortunately they didn't notify me in advance. Double unfortunately I also use my card at Kmart's pharmacy for my wife's meds, so I expect another new card in the mail.