Ever street around me can get BT's 'infinity' broadband, with download speeds in the 30-40 meg range, but my street was forgotten about when BT upgraded the exchange and we're stuck with less than a tenth of that speed. Getting this omission dealt with is an ongoing nightmare, BT's 'infinity' division seadfastly refuse to talk to customers. Despite *being* a telephone company, they have no phone number on their website!
After bashing my head against this one for a while I found they will talk to me when I put my 'residents association' hat on, but want to know what funding we have in place to contribute to the cost of putting their mistake right... and here's where it gets Kafaesque:
They won't tell us what the problem is, because we don't have funding. We can't get funding because we don't know the cost of solving the problem, we don't know the cost of solving the problem because we don't know what the problem is. ...but it doesn't stop there...
We DO actually know what the problem is! The green box at the end of our street is the only one in the whole city that doesn't have a new type of green box next to it plastered with BT inifinty stickers. All we need is for BT to put this new box in, which they have already done free of charge for the rest of the city, but because BT won't officially confirm this really is the problem, they won't talk to us about it, or tell us how much it would cost to do, so we can't get funding, even though the council are talking about offering us funding!